Returns

At KO Sports we take pride in our products and the service we provide to you so if you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of delivery.

Returned items should be unused and must be returned:

• in the same condition that you received it
• complete without any missing parts
• including any enclosed documentation
• in the original packaging with all labels and tags attached
• where none of the exclusions below apply

Exclusions

The following items may not be returned/refunded under this policy:

• items that have been used (unless faulty)
• any item not in its original condition
• with damaged or missing parts for reasons not due to our error
• any item that is returned more than 14 days after delivery
• items exempt from being returned for hygiene reasons including mouth guards and groin guards
• any custom/personalised item made to order once the design has been approved. CUSTOM FIGHT BOOTS are created using paint, lacquer and or other materials depending upon design. Custom FIGHT BOOTS are prone to creasing/ cracking with wear and tear. These Boots are not designed for general training.
• gift vouchers

Exchanges

If you wish to exchange an unused product for an alternative item within 14 days of receipt, please also follow the return process but include a return note or on your email the item that you wish to exchange for as well as the size and colour where applicable. On receipt of your return we will contact you to discuss the re-shipping of your exchange, please include a daytime telephone number or email contact as well as your order reference with your return. 

Returns/Exchange Procedure

To return/exchange your product, you should send us an email at support@kosportsdubai.ae.

Please ensure you include your order number, so we can identify your return, and wrap and seal the items securely.  For any items marked for exchange, please specify in the email and/or on a order note otherwise we'll be in touch on receipt to confirm your requirements.

Note: You will be responsible for returning your item. Return shipping costs are non-refundable (unless product is defective or not as described) and you should consider purchasing shipping insurance.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, excluding the original delivery charge unless goods are faulty or not as described and a credit will automatically be applied to your original method of payment within 14 days.

Improper Returns

When we receive any items returned in breach of this policy:

• we will not refund or exchange the items (at our discretion)
• we may retain the items until you reimburse any additional re-delivery costs
• we may destroy or dispose of the returned items at our sole discretion, without any liability to you, if we do not receive payment of such additional amount within 14 days of issuing a request for payment

Regulatory

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).